Press Release
Call Centre Cyprus a subsidiary of Infocredit Group and EPS Group are pleased to announce the launch of a strategic partnership aimed at delivering comprehensive Contact Centre solutions and high-quality customer service offerings to organizations and businesses across Cyprus and Greece.
The collaboration combines the expertise, industry experience and technological capabilities of both organizations, creating a strong framework for the delivery of modern, efficient and customer-centric communication and support services.
The partnership was formalized during a meeting held in Nicosia in mid-June, laying the foundations for the development of joint initiatives in customer service, customer communication management and outsourcing services.
Through this strategic alliance, the two organizations will leverage their combined expertise and experience to provide flexible and innovative solutions that enhance Customer Experience (CX), increase operational efficiency and elevate overall service quality.
Headquartered in Thessaloniki, Greece, EPS Group has been operating in the telecommunications sector since 2002, building extensive expertise in telesales and Contact Centre services. Through its subsidiaries Eps Line, Extraline and PremiumSL, the Group delivers comprehensive and professional solutions tailored to the needs of businesses and organizations throughout Greece. Supported by advanced technologies and highly skilled personnel, EPS Group provides high-quality services designed to meet the evolving requirements of its clients.
Similarly, Call Centre Cyprus, a subsidiary of Infocredit Group has established itself as a trusted partner for organizations and businesses in Cyprus, offering comprehensive customer service, customer communication management and customer experience enhancement solutions. The company also possesses significant expertise in the management of public sector projects, ensuring the effective delivery of contracts and services that meet demanding quality and performance standards.
The partnership is expected to create new business opportunities by leveraging best practices in Contact Centres and Business Process Outsourcing (BPO), while supporting the digital transformation efforts of organizations seeking to enhance customer engagement and service delivery.
The two organizations believe that their strategic alliance, certified processes and extensive industry experience provide a strong foundation for a long-term and mutually beneficial partnership, opening new avenues for growth across Cyprus, Greece and the wider region.
To learn more about how modern Contact Centre solutions and customer communication management services can support your organization's growth, operational efficiency and service excellence, please contact us.
Call Centre Cyprus: Call Center Cyprus | Award-Winning Contact Centre
EPS Group: EPS Group
