Press Release
With respect to the needs of every customer, Genikes Insurance and Eurolife implement accessibility programs, ensuring equal access for all citizens to their products and services. The Insurance Companies of Bank of Cyprus adopt inclusive design and secure easy access to both their physical and digital environments—sending a strong message for a society without exclusions.
Genikes Insurance and Eurolife are committed to offering an insurance experience that is as seamless, safe, and supportive as possible for everyone, respecting the diverse needs of their customers and complying with the current accessibility legislation.
Accessibility in Branches
• Private service areas for confidential and comfortable communication.
• Facilities friendly to People with Disabilities (PwD) in many branches across Cyprus.
• Staff training for personalized support.
• Guide dogs are welcome, with the necessary equipment and certification on the collar, in accordance with escort regulations.
• Most customer-facing documents are available in formats compatible with screen readers and other assistive technologies.
Additionally, sign language interpreter services will soon be available upon request.
Digital Accessibility
The digital platforms of both Insurance Companies are designed with user accessibility and autonomy in mind:
• Customer Portal (Genikes Insurance) and Myeurolife App / Myeurolife Portal (Eurolife):
- Fully accessible via screen readers.
- Clear structure and distinct headings.
- Keyboard navigation and high contrast for users with visual impairments.
• The websites of both companies are also accessible, offering equal access to information and insurance management tools.
• On the dedicated accessibility pages of Genikes Insurance and Eurolife, detailed information is provided about services, branch locations, and contact methods for requests or feedback.
Together, we make insurance more inclusive
Accessibility is a dynamic process. At Genikes Insurance and Eurolife, we actively listen to all our customers and continuously adapt to their needs so that no one feels they are receiving inferior service.
