Press Release
Alphamega Hypermarkets’ IT Department has received a significant distinction as it has been certified with the international standard ISO/ IEC 20000 for IT Service Management. By securing this certification, Alphamega Hypermarkets has become one of the first retail companies in Cyprus to be distinguished for meeting internationally recognised standards for the constant provision of high-quality IT services.
ISO/IEC 20000 establishes a comprehensive and rigorous framework of best practices that ensure the alignment of an organisation’s IT services with its business needs and end-user expectations. The certification serves as further proof of Alphamega Hypermarkets’ integrated strategy in the field of digital transformation and the use of technology to create value-added services with immediate impact.
Through this certification, the IT Department of Alphamega Hypermarkets shows that it:
● Features structured processes and checks for the design, delivery and continuous improvement of its IT services.
● Provides reliable, measurable and repeatable services, minimising potential errors and risks.
● Responds effectively to requests, incidents and changes, enhancing the satisfaction of internal and external users
● Enhances the transparency and trust between IT and other business units within the Organisation.
In a statement, Mr Stavros Poirazis, IT Manager of Alphamega Hypermarkets highlighted the importance of this certification for the company. “Obtaining the ISO/IEC 20000 certification is yet another milestone in our digital transformation. In addition to recognising our hard work, this accreditation reflects our commitment to high-level infrastructure, stability, transparency and high quality across the entire spectrum of IT services. Our goal is to continue to strengthen our technological infrastructure for the benefit of our customers, employees and partners, Mr Poirazis said.
This certification is part of a series of strategic investments made by the company in the technological sector, aimed at creating a state-of-the art and secure operating environment. The Organisation’s IT Department plays a key role in the implementation of important projects such as the installation of electronic shelf labels, the upgrade and modernisation of the Alphamega Hypermarkets e-store, the development of the Click & Collect service with digital infrastructure for smart order pickup, and more.
The ISO/ICE 20000 certification further boosts the confidence of the market and consumers in Alphamega Hypermarkets, confirming that the technological services offered by the chain meet high standards and are fully aligned with international standards. The company remains committed to its ongoing digital and technological development, for the benefit of its employees and customers, placing innovation and quality at the core of its strategy.
