Newsroom
The Digital Assistant on the gov.cy portal has responded to more than 104,000 citizen questions in its first six months of operation, the Deputy Ministry of Research, Innovation and Digital Policy announced.
The virtual assistant, which provides 24/7 service, continues to expand its capabilities by adding new subject areas. As of June 13, it includes public procurement support, the process by which the government buys goods, services, and works, often through competitive tenders, offering immediate and reliable assistance through both the gov.cy portal and the new Public Procurement website (www.publicprocurement.gov.cy).
According to the ministry, the tool is gradually evolving into a key resource that helps simplify and accelerate interactions between citizens and the public sector.
The updated Digital Assistant replaces the previous FAQ system on the procurement site, offering more detailed responses to questions from both the public and contracting authorities.
It can now answer questions on a range of public procurement topics, including tender announcements, contract evaluation and award procedures, contract implementation and management, amendments and requirements, and the use of framework agreements and dynamic purchasing systems in the eProcurement system.
The assistant also provides guidance on best practices and general procurement policies.
Citizens can access the Digital Assistant via the gov.cy portal, the “Digital Citizen” app, and the Public Procurement website. Questions can be submitted in writing or by voice using the voice assistant feature.
