Newsroom
A new emergency support service for older adults is set to launch early next year, aimed at assisting individuals aged 75 and above who live alone. The initiative, often referred to as the “red button” program, is designed to provide round-the-clock help for urgent situations, including health crises, abuse, and environmental emergencies such as fires or floods.
According to Dimos Antoniou, President of the Elderly Observatory, the program is entering its final testing phase, with full activation expected between January and February 2026. The launch was delayed due to technological updates since 2019, which required adjustments to software, training, and response protocols.
The service operates through a dedicated 24/7 coordination center staffed by trained professionals. Participants will wear a small bracelet equipped with a button that can be pressed in case of an emergency. Once activated, the call connects directly to the center, which has access to the user’s full personal and medical history. A live conversation is immediately established, allowing responders to guide the individual until the situation is resolved.
Eligibility for the service focuses on seniors who live alone, as well as elderly couples receiving the Minimum Guaranteed Income (MGI) or the Low-Pension Allowance (LPA). Priority is given to those with health challenges, those living in remote areas, or those without a support network. In addition to emergency response, the program also offers psychological support for users in distress.
This initiative reflects a growing effort to leverage technology in safeguarding the wellbeing of older adults and ensuring rapid assistance in critical situations.
